Refund Policy

Last updated 28 September 2026

We would rather refund you than have you stuck with something that does not fit.

14 days, no argument

Ask for a refund within 14 days of your purchase and we will give you one. You do not have to explain why, and you do not have to prove that anything is broken.

After the refund your licence ends: you must stop using the software and stop shipping applications that contain it.

After 14 days

We still refund when the software does not do what this website says it does and we cannot fix it for you. Write to us and we will look at it properly.

What is not a defect

Our software talks to services we do not run — routing providers, Apple Push Notification service, Firebase Cloud Messaging. Their pricing, quotas, outages and terms are outside our control and are not grounds for a refund under the second heading above. If that is the concern, ask us before buying and we will tell you honestly what a given setup needs.

We say plainly on each product page what each plugin requires. Routing in particular needs an HTTP routing endpoint on Android, which you run and pay for. That is stated before purchase, so it is not a surprise we will treat as a defect — but it is very much covered by the 14-day window above.

How to ask

Email suporte@guppylab.com.br with the email address you used at checkout.

Our orders are handled by Paddle.com, our Merchant of Record, so the refund is issued by Paddle to your original payment method. It typically appears within five to ten business days, depending on your bank. You may also contact Paddle directly.

Your statutory rights

Nothing here limits rights you have by law — including the seven-day right of withdrawal under Article 49 of the Brazilian Consumer Protection Code, or the statutory cancellation rights you may have in your own country.